Wash, Dry, Folds
Wash, dry, fold orders are washed under the same settings as laundry bags.
Orders are placed into machines that wash with chemicals instead of water. The machines adjust heat and washing time depending on the type of order. Items are then placed on a hanger and covered with a clear plastic bag for customer pick-up.
Launder and Press
Items are washed in a machine with cold water and dried on high heat. Cleaned and dry items are then ironed and placed in a clear bag for customer pick-up.
It is not the HSA Cleaners staffs’ responsibility to make sure customer orders are suitable for dry cleaning or launder and press.
Though staff may give advice from time to time, not limited to personal preferences or past experiences, it is ultimately the customer who must decide whether certain orders are fit to be dry cleaned or laundered and pressed.
HSA staff reserves the right to deny certain orders based on the suitability of such items for dry cleaning or launder and press procedures.
This is by no means a guarantee that all HSA staff will intervene and prohibit orders, but instead a notification that not all orders will be processed.
Notifications of damaged orders will be accepted only up to 48 hours after the customer has picked up the order (After 48 hours, the HSA Cleaners considers complaints invalid).
The HSA Cleaners is not responsible for damage to decorative material on clothing or other items, regardless of what the tag information on the clothing or other item states about the suitability of certain cleaning procedures.
Please be aware that decorative material including, but not limited to, beads, trimmings, pads, buckles, sequins, beads, belts, or buttons runs an especially high risk of damage, and HSA Cleaners will not compensate for the loss or damage of any of these items.
The HSA Cleaners is not responsible for cleaned orders not picked up after 60 days upon arrival at the HSA Cleaners from Boston Laundry, Inc. We may charge a storage fee of $2/day after 60 days. HSA Cleaners reserves the right to donate all clothing not picked up after 60 days.
All issues of reimbursement for lost or damaged orders are handled by the HSA Mangers.
In the case of a lost item, customers must provide a description that includes, but is not limited to, the item’s color, design, age, quality, and texture.
In the case of a lost item, customers must provide proof that the item exists, is theirs, and was included in their order (The HSA Managers at their sole discretion shall determine whether such proof is sufficient).
With the description in mind, the HSA Staff will look for the lost item.If the lost item is not found by the end of the search, the customer will be issued a reimbursement.In the case of a damaged item, customers must provide proof that the given order was not damaged before having been sent in to the HSA Cleaners (The HSA Managers shall determine whether such proof is sufficient).
The HSA Managers will then consult with Boston Laundry Inc. to determine the reason for the damage on the item and the amount of reimbursement (Boston Laundry, Inc. has decades of experience in these types of matters).
If reimbursement is the only course of action, the amount will be determined by the original value of the clothing minus depreciation.
The HSA Managers will follow the Fair Claims Policy from the International Fabricare Institute to determine the total amount of reimbursement (such policy is recognized by dry cleaners and laundry services world-wide). This policy takes into account the average life of the garment, depreciation for the age of the item and the current replacement cost. (copies of such policy are available for customers to see).
Limits on Amount and Type
If an order is considered to be “damaged, and a customer is reimbursed, then the damaged order will remain in the possession of the HSA Cleaners.
Store credit will not be refunded in cash until 90% or more of the funds are used pursuant to Massachusetts General Law Chapter 200A §5D.
The maximum amount of reimbursement for a wash dry fold order is $250.
The maximum amount of reimbursement per item in a dry cleaning order is 30x the price of the cleaning.
The maximum amount of reimbursement per item in a launder and press order is 30x the price of the cleaning.
It is recommended that especially delicate items be dry cleaned or laundered and pressed individually, instead of being placed into a wash, dry, fold order or laundry bag.
Customers are expected to be aware of the aforementioned limits on refunds.